Demonstrating 16+ years of IT operations management, workflow engineering, and generative AI systems designed to solve critical business problems, automate manual operations, and drive digital transformation.
Designed and developed a centralized IT operations portal to modernize infrastructure management and operational visibility. Integrates asset management, remote administration, and real-time system monitoring.
Designed and implemented an intelligent IT helpdesk bot to automate first-level user support, query internal knowledge bases, and automatically generate and route service tickets.
Built a Retrieval-Augmented Generation (RAG) platform to query Dinamalar's extensive news archives. Translates natural language Tamil queries into SQL search and provides context-aware answers.
Designed and developed a desktop PDF productivity suite for editorial teams, featuring split/merge functionalities, high-speed crop, OCR processing, and a locally running AI document chat.